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Case Studies


In-House Excellence Awards

Delta Benefits Unpacked: How American Express Revolutionized Employee Training With TikTok-Style Videos for More Than 5,000 Global CCPs

3 months ago

American Express created a first-of-its-kind short-form training series using TikTok-style videos to educate over 5,000 Customer Care Professionals globally on new Delta Amex Cobrand Cards benefits, replacing traditional static training materials with engaging, digestible content that enabled better customer connections.

Smarties Awards

How This Company Cemented Democracy in India

4 months ago

Whether it is cementing homes or cementing the nation’s important infrastructure projects, UltraTech has always played an integral role in every Indian’s life. But due to increasing product-centric communication in the category, its visibility was reduced to that of a homebuilder rather than a nation builder.

B2 Awards

Workforce Hurricane Forecast Drives National Conversation

5 months ago

Lightcast released "The Rising Storm," a comprehensive 70-page thought leadership report forecasting an unprecedented worker shortage in the coming decade.

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Knowledge Partners


Knowledge Partners

10 Hard Truths Every CMO Must Confront to Lead Fearlessly

2 weeks ago

Agency Mania discusses hard truths every CMO must confront to lead fearlessly and turn partnership into performance.

Knowledge Partners

Measuring Marketing Capability Impact Report

2 months ago

An initiative by the WFA Marketing Capability Forum and Oxford sought to identify and define the best and next practices in measuring marketing capability and codify practical learnings for capability leaders to embrace.

Knowledge Partners

Top 10 Updates: 2025 SAG-AFTRA Commercials Contract

2 months ago

DLA Piper’s Stacy Marcus breaks down the top ten updates from the new 2025 SAG-AFTRA Commercials Contract, including digital use, AI, editing rights, and more.

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Research Studies