- Todd Unger
- Chief Experience Officer / American Medical Association.
Todd Unger is one of the leading Chief Experience Officers in the U.S., having driven record-breaking gains in membership and built a globally recognized CX operation during his eight-year tenure at the American Medical Association.
A transformational marketing and digital executive, Unger’s experience places him at the nexus of marketing, e-commerce, content, technology, and product development, the building blocks of today’s customer experience.
Unger spent a decade at marketing powerhouses Procter & Gamble and Leo Burnett before he leapt into the exploding digital world as a product manager at AOL, leading the AOL Local business and pioneering a predecessor to today’s Yelp. As a Chief Digital Officer and CMO, he’s led digital and marketing teams across large and small media companies, including Lifetime Television, Time 4 Media (a division of Time Inc.), Major League Gaming, and Daily Racing Form.
Unger is the author of The 10-Second Customer Journey: The CXO’s playbook for acquiring and retaining customers in a digital world (June 2024) and a frequent speaker and podcast guest on Marketing and Customer Experience. He holds an MBA from Harvard Business School.