Scaling Personalization through First-Party Data | Conference Session Videos | Event Video | All MKC Content | ANA

Scaling Personalization through First-Party Data

As personalization grows more complex in a privacy-first world, Lowe’s is doubling down on its loyalty ecosystem strategy to capture and use first-party data to drive both scale and speed. Amanda Bailey offered a practical look at how the retailer is differentiating its value proposition and experience to stay ahead of shifting customer expectations and data regulations.